Privacy Policy
Last update: 05/11/2025
At TopLakeComo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website or use our services.
Data controller
TopLakeComo
📍 Lake Como, Italy
info@toplakecomo.com
+39 351 3846746
Information we collect
We may collect different types of personal information, depending on how you interact with us:
Information provided directly by you
Name and surname
Email address
Phone number or WhatsApp
Payment or billing information (if you make a reservation)
Personal preferences or comments related to your trip
Information collected automatically
When you visit our website, we may collect technical information, such as:
IP address
Browser type and operating system
Pages visited and duration of visit
Cookies or similar technologies
Use of information
We use your personal data to:
Manage and confirm reservations or experience requests.
Send you information related to your trip or TopLakeComo.
Customize your itinerary or service recommendation.
Issue invoices or payment receipts.
Respond to queries or comments.
Send offers, newsletters or news (only if you give us your consent).
Legal basis for treatment
We process your personal data only when there is a legal basis, which may be:
Your explicit consent (when subscribing or contacting us).
The execution of a contract or reservation.
Compliance with legal obligations.
The legitimate interest in improving our services and customer service.
Data sharing
We may share your data only with:
Local service providers (such as transport companies, guides or boats) strictly necessary to fulfill your reservation.
Payment processors (banks, PayPal, Stripe, etc.) under secure and encrypted environments.
Legal authorities, if required by law.
We never sell, rent or lease your personal data to third parties for commercial purposes.
Data retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
If you only subscribe to our newsletter, you can unsubscribe at any time.
Cookies and similar technologies
Our website uses cookies to improve your browsing experience, analyze traffic and personalize content.
You can accept or reject the use of cookies at any time from your browser settings.
For more information, see our Cookie Policy (if applicable).
Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the right to:
Access your personal data.
Request its rectification or elimination.
Limit or oppose your treatment.
Request the portability of your data.
Withdraw your consent at any time.
To exercise these rights, you can write to us at info@toplakecomo.com
.
Information security
We apply appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access or disclosure.
Our servers are hosted in secure environments and comply with European data protection standards.
International transfers
In the event that your data is transferred outside the European Economic Area (for example, when using global digital services), we ensure that standard contractual clauses approved by the European Commission or equivalent protection mechanisms apply.
Updates to this policy
TopLakeComo may modify this Privacy Policy from time to time to reflect legal changes or service improvements.
The most recent version will always be available on our website.
Contact
If you have questions, requests or complaints related to your personal data, please contact us at:
WhatsApp: +39 351 3846746
📍 Lake Como, Italy