Refund Policy
General Cancellations
Free cancellation up to 7 days before the date of the experience.
→ 100% of the payment made will be refunded.
Between 7 and 3 days before: 70% of the total amount will be refunded (or 30% of the deposit will be retained).
With less than 72 hours notice: no refund will be made, since the services and suppliers will already be confirmed.
No-shows (absences without notice): no type of refund is made.
Meteorological Conditions
Safety and customer experience are our priority.
If the lake or weather conditions do not allow the activity to be carried out (boat, outdoor workshop, walk, etc.), we offer:
Free rescheduling on another available date, or
Equivalent change of experience (e.g. wine tasting, cultural visit or shore tour), or
Partial refund, depending on logistics costs already incurred.
In case of suspension due to force majeure (storms, security alerts, official closures), TopLakeComo will not charge penalties and an alternative will always be offered.
Group Reservations or Private Experiences
For large groups (more than 8 people) or personalized experiences (private boat, exclusive dinners, special workshops):
Free cancellation applies up to 10 days before.
Between 10 and 5 days before, 30% of the deposit will be retained.
With less than 5 days notice, no refund will be made.
Date Changes or Modifications
Date changes are subject to availability and must be requested at least 72 hours in advance.
In most cases, it can be rescheduled at no additional cost within 90 days.
How to Request a Cancellation
To manage a cancellation or modification, contact our team:
info@toplakecomo.com
WhatsApp: +39 351 3846746
Instagram: @toplakecomo
Please include:
Reservation name
Date of service
Reason for cancellation or change request
Our team will respond in less than 24 hours.